Newbie Spellweaver
- Joined
- Apr 27, 2015
- Messages
- 47
- Reaction score
- 12
I was left this conversation , but just to say something more .
I told you the true things about your files as a old customer , some updates is crap , and your server doesn't want to work . Idk how is now , but I don't want to experience again this things with IGCN.(Only if there files will be stable 100% and updates will be properly done)
So funny , for those money they are not doing more than they should to do , I didn't know , thanks for new information.
By this , you are calling us 'stupid and dumbs' ? Do not forget that customer are paying money , not you . I'm sure than 50% of your customers do not have experience a lot with MuOnline (Including me) or they even don't know how to install server, so that's why they are ready to pay money for you guys to do it . Ofc they should to config server alone (SPOTS ,DROPS etc.) but you should to support them and to offer best and stable updates .
They are unable so that's why they go to huge amount of money , you think a person who know how to do will go for IGCN , and pay monthly ? No way , he will make from shity files ,gold ones , and he might earn more money than those who are with IGCN, believe me .
Why he should to pay extra money if he already payed to IGCN files and support.
Idk how IGCN think about customers , you might think that we are 'stupid peoples' who pay money for those files . You guys earn money sitting on bed , when some one who got you license and files work somewhere hard , building , seller etc. You might to understand that this customers doesn't got time to spend a lot of time for some things which are not work properly or not stable.
As I told before you are not carry much for customers because there are no an other team who are selling MUONLINE service or files .
I feel insulted by your entire topic which is one lie, all issues are result of invalid data after migration and this is your base to claim our files as source of the issue.
I told you the true things about your files as a old customer , some updates is crap , and your server doesn't want to work . Idk how is now , but I don't want to experience again this things with IGCN.(Only if there files will be stable 100% and updates will be properly done)
Let me explain clearly, what we DO -
1) we do support of many things, we answer many questions, dumb or smart doesnt matter, but we do answer them in the forums and everyday
2) we do support license changes frequently without waiting times longer than 12 hours in business days
3) we do investigate critical matters individualy.
4) we do fix bugs reported in bug tracker
5) we do everything to make sure the product we provide is stable
Let me explain clearly what we DON'T DO -
1) First time setup does not include full configuration of server, siege, arena, spots, shops etc. The one and only thing first time setup is intended for is to make the server ready-to-connect with special dedicated game client for you which connects to the server and lets you login and play, also with range of tools configured and firewall. This is mostly the only matter when we enter your dedicated server (except for critical cases that requires individual attention)
2) We do not enter your PC on request to help you setup new spots, shops, exp or whatever.
3) We do not fix problems caused by your own mistakes, always make backup of what you do or change, if you fail to do this, it is your fault , not our support fault.
4) We do not re-explain self explained configuration files which has usualy atleast at size of A4 paper documentation of system explanation.
5) We do not apply updates to your server, if you have come to idea to start running a mu server, the server administrator should be capable of updating the server files himself, matter of fact whats so hard? it is just replacement of files and to keep the settings you can use some text comparision tools so you can simply update the file with new things without overwriting.
6) We DO NOT recommend buying the files if you have no freaking clue what it is and how does it work. Trust me we dont want your money and we dont want your problems, so do not blame us if you are having hard time to understand and learn.
So funny , for those money they are not doing more than they should to do , I didn't know , thanks for new information.
so you understood that we will not help and you had to complain somewhere how bad our support is and found this place suitable to discuss your lack of knowledge how things in real world works.
By this , you are calling us 'stupid and dumbs' ? Do not forget that customer are paying money , not you . I'm sure than 50% of your customers do not have experience a lot with MuOnline (Including me) or they even don't know how to install server, so that's why they are ready to pay money for you guys to do it . Ofc they should to config server alone (SPOTS ,DROPS etc.) but you should to support them and to offer best and stable updates .
Sometimes funny to read similar snotty texts from server administrator's. TS of this topic seems are beginner, because he unable configure prepared server files and combine properly database. All what TS posted here is only him problems and no one else.
They are unable so that's why they go to huge amount of money , you think a person who know how to do will go for IGCN , and pay monthly ? No way , he will make from shity files ,gold ones , and he might earn more money than those who are with IGCN, believe me .
because I did not know anyone who could do it perfectly. but if you have more than 100 online you can call to some coder and ask for help, 200usd for script and fine
Why he should to pay extra money if he already payed to IGCN files and support.
Idk how IGCN think about customers , you might think that we are 'stupid peoples' who pay money for those files . You guys earn money sitting on bed , when some one who got you license and files work somewhere hard , building , seller etc. You might to understand that this customers doesn't got time to spend a lot of time for some things which are not work properly or not stable.
As I told before you are not carry much for customers because there are no an other team who are selling MUONLINE service or files .