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Hello i had that problem aswell,
creating characters on new account on TW has no problem getting into town
but creating new char on the EU 1.69 gives some stange problems afther nameing your char and goes to town crash.
but i notice something... the datebase has other account already in it you can find it with SSMS and look for heroes/tables/dbo.user .
Try next account names:
Keex
GKK1
yo01
keex1234
if you can enter in town from the existing char than server and client seems to be oke than try making one on that account see if it still crash.
ive played around with the patches to get delia server working and suddenly the problem was gone. ive installed on another computer and got same problem again crash in town. I made a sql backup from heroes.bak from the working server and restore it to the 2nd computer and the problem was gone. Seem like the the database does not store the right data or missing data.