IGCN files - My personal experience and feedback

[jacubb]

@vasile

You are wrong. How long you was a customer of IGCN? I am working with their files for 5 years and all my servers were profitable. It's on server's administrator, if you will be successful or if you will fail. If you don't have enough experiences and knowledge of at least basic stuff related to server management, then you will fail for 99%. If you are smart enough, if you know what players want, it's not a problem to earn thousands dollars per month. If you configured server wrong it's not a surprise that you had to restart your server almost every day. In last 3 months I didn't have a single crash. Files are stable enough, if you know what are you doing. Of course it will keeps crashing if you are editconfigs with random values and you have no idea what are you doing. You can't expect that if you will spent 2000 USD that you will be automatically profitable. This depends on you as a server admin, IGCN will just provide you most advanced and stable server files, the rest is up to you.

PS: It's not any kind of offense against you, I just wrote my experiences with IGCN.I guess you don't have as much experiences as I have from 5 years.

[vasile]

For some point , there was fault from IGCN , than explain how other admins like zhypermu can make money without paying license for server , their files are zteam.

Anyway I was working with you as well , good job but sometimes quality is bad .

In case if I will want again to open server , I will think twice and I'll use free files , buy muguard , and find someone there to fix server bugs . Maybe I'll spend more , but I'll know there is no monthly payment for server files .

[jacubb]

For some point , there was fault from IGCN , than explain how other admins like zhypermu can make money without paying license for server , their files are zteam.

Anyway I was working with you as well , good job but sometimes quality is bad .

In case if I will want again to open server , I will think twice and I'll use free files , buy muguard , and find someone there to fix server bugs . Maybe I'll spend more , but I'll know there is no monthly payment for server files .

As I know ZhyperMU was a customer of MUEngine and they still are using MUEngine files. zTeam didn't have ex702, only S6 and S8 as I know, but whatever. Anyways, ZhyperMU is not as good as they were 3-4 years ago. They didn't update version for 2 or 3 years, they are still running on ex702 what is not as attractive for players as S9.

You will spend much more money if you will pay someone to develop files just for you and you won't get update of version or it will be really expensive. But I don't think that someone would develop for example Season 10 server files only for you, or you will have to pay him few thousands bucks. Yes, there won't be a regular monthly payment, but I think you will pay maybe 3-4 times more per month for fixing stuff

Btw, if you will check for example xtremetop100 you will see, that top 5 servers are running on IGCN files, coincidence?

[vasile]

As you know , there is a spam voting , like some selling voting, spamming voting by changing IP . Don't check by server top . Try to log in game .

I was checked zhypermu already god s8 upgrading. Anyway we are not speaking about other servers .
Every server got their players .

BTW , this is just a review from customer to others . As you are partner with igcn , of course you will support them.

In case if I will want to open again, I will know what to do , and which files to use . Maybe I'll go for muengine as well.

Ofc if you want successful server , you will need to spend money . But igcn support are not as good as I was expected .

[jacubb]

I am not their partner, I am their customer.

[vasile]

Since you suggest files each other , is making partners. Anyway I don't mind.

This is my last post here. I didn't said that their files are useless. I was like it , but is not enough stable for those money , you have to restart machine about 10-15 times per month because some times updates are crap.

So if you think to open a server . Better take stable files than pay for developers to fix those bugs . And you will have stable server with no pay monthly fee.

Is just my recommendation.

[IGCNWizzy]

@vasile, you claim our files are not stable enough.. all depends how you administrate them. "If you have petrol car and tank it with diesel it wont go far.." no offense but even GMO makes maintenance once or twice a week, this is good practice. Many online biggest games makes maintenance once a week. Anyway, I already provided feedback of some of our Customers who run our files for 3 months without single crash - IGC-Network Services

I didn't found biggest server as zhypermu , fortressmu and grudgemu , is one owner of all this 3 server . Which are using different files (Zteam), not igcn. Which are making me to think that is possible to make a good server with other server files .

If you did not manage to achieve success with our files then you won't likely with any other. Running successful server is not easy job, it is every day work, often 24/7 - if you do it alone.

When something goes wrong , I made a ticked , than they told to me that is my fault . after couple of hours they released new updates which was start working.

Remember our support covers software bugs, not server management. If you looked for any sort server management job we could not do it for it, but we definitely gave you free advice of what to do or where to look for solution. Once again, we offer support to the software (answer/question) + bug fix - WE DO NOT MANAGE YOUR SERVERS - this is often what you expect and we are forced to say no then.

BTW , this is just a review from customer to others . As you are partner with igcn , of course you will support them.

We do not have any partners, @jacubb is our Customer and owner of Forums - ImperiaMuCMS

money , you have to restart machine about 10-15 times per month because some times updates are crap.

I do not know how you realize to update server without shutting it down.. Nitpicking..

[vasile]

@vasile, you claim our files are not stable enough.. all depends how you administrate them. "If you have petrol car and tank it with diesel it wont go far.." no offense but even GMO makes maintenance once or twice a week, this is good practice. Many online biggest games makes maintenance once a week. Anyway, I already provided feedback of some of our Customers who run our files for 3 months without single crash - IGC-Network Services



If you did not manage to achieve success with our files then you won't likely with any other. Running successful server is not easy job, it is every day work, often 24/7 - if you do it alone.



Remember our support covers software bugs, not server management. If you looked for any sort server management job we could not do it for it, but we definitely gave you free advice of what to do or where to look for solution. Once again, we offer support to the software (answer/question) + bug fix - WE DO NOT MANAGE YOUR SERVERS - this is often what you expect and we are forced to say no then.



We do not have any partners, @jacubb is our Customer and owner of Forums - ImperiaMuCMS



I do not know how you realize to update server without shutting it down.. Nitpicking..

You still need to improve you support for those money . Or make an discount if your support are so bad .

And yea remember , doesn't matter which kind of business you got CUSTOMERS ARE ALWAYS RIGHT.
You got money from them , and they pay for your support and files . If there are bad support than is no point to pay monthly fee , or for IGCN files .
Just make an poll in your forum how happy are your customers with your files and support . So if there will be more than 50% happy . Than I'll say ''Sorry Wizzy I wasn't right about IGCN support and files , and I can try again your servers'

I'm not coder , developer or professional in MuOnline servers , but during the time when I had server , I learn something.

I do not know how you realize to update server without shutting it down.. Nitpicking..

They even doesn't have website or something to proof it . Provide real statistics .

[IGCNWizzy]

We have best support around the Mu Market :) Thing that we do not use nice words all the time does not mean support is bad. We provide accurate support, sticking a pink ribbon above of it is not the most important thing.

Again, if you expect more than we can offer you within the support we are unfortunately forced to say no, and here the problem starts, not many people agrees to the thing they hear refusal. Often people require from us to connect their machines and manage their servers, we do not offer server management and it is clearly stated at every step, starting from TOS. I personally make response to more than 200 tickets a day, 80% of them is being resolved within single reply. This is how is our support.

They even doesn't have website or something to proof it . Provide real statistics .

This is sort of confidential data and we are not about to provide sort of statistic. Keeping information about servers of our Customers is high priority to us, and our Customers appreciate it.

Seems you are another person who is unhappy about entire world, keeping to look for another and another thing to say "how bad they are"

CUSTOMERS ARE ALWAYS RIGHT.

Not here, apart of files we provide within service we additionally teach people good practices and force them to THINK. Such tactic allowed many of our Customers to evaluate to real server administrators or good-experienced users (of course those who wanted to listen). Thank to that they are able to make things themselves instead involving 3rd-party people and loosing money on them.

I remember one Customer who was "green" about everything and wanted us to do EVERYTHING for him. We continued to refuse but explained him things over and over. Today he is able to run server by himself without bigger problems.

There are things we have to improve, I agree, but definitely, IT IS NOT Support or Server Stability.

[vasile]

I don't want to spam in this thread . I just said that IGCN should to improve a lot for those money + monthly fees . Or you might make lower price , to add life time licence with 1 month support . But for those money as I told your support should be 100% amazing , and files stable enough.

I remember one Customer who was "green" about everything and wanted us to do EVERYTHING for him. We continued to refuse but explained him things over and over. Today he is able to run server by himself without bigger problems.

I have a little bit of skills of IT , so I can't say that idk nothing on such of things. Sometimes there was fault from IGCN updates , which makes me to restart server about 2-3 times after updates.

Again, if you expect more than we can offer you within the support we are unfortunately forced to say no, and here the problem starts, not many people agrees to the thing they hear refusal.

Ofc no. But there when is something bad from IGCN , you have to do it. Remember with gold pet bug , did you fixed that one on S8 E3 ? I have it twice , and it was after you did installation . I report it twice , you said that is something wrong configuration .



Is that your business , I just post my opinion as a old customer, about IGCN support and files. Try to point about quality , not quantity , than I might be again IGCN customer . If there will be same ,I don't mind how much I will spend for free files from internet to fix all bugs and make it nicely, maybe you can spend more like this , but there will gonna no fee monthly, stable and unique server.

If you are smart enough, if you know what players want, it's not a problem to earn thousands dollars per month. If you configured server wrong it's not a surprise that you had to restart your server almost every day. In last 3 months I didn't have a single crash.

I'm not sure about that. It's mean that you have to make server pay and win :) . From advertisments you cannot earn thousands bucks. From donars you can earn some money , but they will not gonna donate every day .

You can read my first post in this thread.

[IGCNWizzy]

You still refer to Season 8.. it is already long time not supported version, we run Season 9 Episode 2. Since first release of Season 9 we released 11 updates already, containing bug fixes and range of new features. It is very stable at present day. There is no single crash report that wasn't resolved and I did not see a single crash report from 3 releases already. In general, since initial release of Season 9 last year there was about 7 crash reports from which most could occur very rare and not to every Customer. All are fixed.

I once again pointing you to range of happy Customers who decided to post their feedback IGC-Network Services. Today I asked 3 more Customers for who I have Skype contact (as they make internal tests for us) if they are happy with files and if they have any sort of critical problems, crashes, etc. All said no - all of them runs successful servers.

We do mistakes, of course, but this is not determinant of whether our files are good and bad. For us important is feedback of selected Customers in skill of who we can believe. They constantly report to us what should be improved and we follow the suggestions. I have no idea what you claim by saying that our support should be "amazing" as it already is as we offer it.

[vasile]

You still refer to Season 8.. it is already long time not supported version, we run Season 9 Episode 2. Since first release of Season 9 we released 11 updates already, containing bug fixes and range of new features. It is very stable at present day. There is no single crash report that wasn't resolved and I did not see a single crash report from 3 releases already. In general, since initial release of Season 9 last year there was about 7 crash reports from which most could occur very rare and not to every Customer. All are fixed.

I once again pointing you to range of happy Customers who decided to post their feedback IGC-Network Services. Today I asked 3 more Customers for who I have Skype contact (as they make internal tests for us) if they are happy with files and if they have any sort of critical problems, crashes, etc. All said no - all of them runs successful servers.

We do mistakes, of course, but this is not determinant of whether our files are good and bad. For us important is feedback of selected Customers in skill of who we can believe. They constantly report to us what should be improved and we follow the suggestions. I have no idea what you claim by saying that our support should be "amazing" as it already is as we offer it.

For some point a closed server because of IGCN support . So you might to think , how is feeling customer when he loosing more than 2000$ . I don't have time to play with updates , I'm working so that's the only reason why did I agree to spend so much money for IGCN files, I was thinking that to buy license server , is just configuartion job and little other things behind, but it was kind of loosing money and my time. Ofc there left webzen templates and custom modules which I don't regret for spending money for them, but about IGCN , files I'll think twice next time .

Idk if in future I will try gain IGCN , but I hope support will be much better.

[IGCNWizzy]

I still believe you are one of Customers who thinks we will do everything for him and expects that. Funny thing is that many claims our support is very good, actually best in the market. I guess then that running any sort of Server is not for you if you did not manage to keep it alive, especially every file is very well-described and we never refuse to answer questions. We work on daily basis, so I do not know where have you send your inquiries.

You are welcome to return and try your luck in future. I am out of this conversation as it is going same story over and over, nothing new.

[SirMaster]

I will be honest and direct, if you are going to use a system, should use it clean from beginning, nobody will migrate your server from another system(server files), and won't be 100% safe, will appear many errors if don't know the real structures, because some people does their own item system, they don't follow always webzen scheme on server side, so i don't see any reason to attack IGCN on that way, it is like blaming to Apple for something made by Samsung, does that makes any sense?

Really people, should avoid silly experiences like that, if you don't know what you are doing, then you should use it clean from start, or continue with what you had.

[FeliXcat]

Guys, you can't judge by the XtremeTop100 or other top lists. Specially the XtremeTop100 list became corrupted since everyone is able to buy votes there easily. For 20$ you can buy 2000 income votes easily (confirmed). With more knowledge you can do this for free.

I just wanted to share my feedback and personal experience, but it seems a discussion started since I am not the only one disappointed from those files.
@vasile raised a good question - IGCN don't have any competition which is why they do whatever they want to and they treat their customers like this. Sooner or later someone else will start selling better files for less money. Sorry, but my cabel television support is on a better level.

From my experience - you can have a good server and earn a lot of money without investing a penny in server files. For example I didn't paid anything for Season 3 files and I had server with 600+ online, no crash, no bugs. Of course Season 9 is a whole new galaxy (yes I know that I can't compare S3 to S9, I hope you got my point), but before buying IGCN guys read carefully everything, because they can always wash their with the things they claim they said/wrote in their forum/site or with their policy.


@SirMaster - Let me be clear. Nobody attacks IGCN here. I simply wanted to share my experience and feedback.
It seems that Wizzy have big problem with someone sharing feedback for IGCN in the public community if it is not positive.

The forums are for discussions, sharing experience to let other people read and receive information about something. People intend to buy IGCN files should be aware what kind of problems they will have and how they will be treated as a customers.