IGCN files - My personal experience and feedback

[IGCNWizzy]

Let me be clear. Nobody attacks IGCN here. I simply wanted to share my experience and feedback.
It seems that Wizzy have big problem with someone sharing feedback for IGCN in the public community if it is not positive.

You violate TOS you agreed to, all problems should be resolved within IGCN Forums only. What you do now is providing false look and feeling about our products and services basing on lack of experience and/or knowledge. You failed with your project and you simply want to make a sort of harm to us.

You continue to argue but since beginning of this topic you did not send to us a single support request. This is how you look for after your server. I will explain you in other words - "You go to complain to butcher about grocery shop that they do not sell plants" - but you never asked if they really offer the plants or where you can get them :)

All of your issues are result of invalid migration performed by you and this is you who throw the fail responsibility on our files. Sorry but I will keep my position. Everybody who wants to see successful server visit and play the AngelsMu

We are first to help our Customers who look for the assistance. If you continued by your own, without contacting us for 90% of your above problems and failed then it is only your problem, stop spreading the lies around. End of story as I find it ridiculous already. Hate of people is just beyond endurance

[drakelv]

@FeliXcat . Ok I have read the problem and I must add my 2 cent opinion here.

Basically what you created this topic for is to complain that you failed to properly migrate TT database to IGCN which caused alot of problems due to your inexpertise in this area. You failed to do it, and you think it is our fault that we refuse to do ~2000 USD job for free (or include it in the 500$ USD files package?) to Migrate your database, so you understood that we will not help and you had to complain somewhere how bad our support is and found this place suitable to discuss your lack of knowledge how things in real world works.

Let me explain clearly, what we DO -
1) we do support of many things, we answer many questions, dumb or smart doesnt matter, but we do answer them in the forums and everyday
2) we do support license changes frequently without waiting times longer than 12 hours in business days
3) we do investigate critical matters individualy.
4) we do fix bugs reported in bug tracker
5) we do everything to make sure the product we provide is stable

Let me explain clearly what we DON'T DO -
1) First time setup does not include full configuration of server, siege, arena, spots, shops etc. The one and only thing first time setup is intended for is to make the server ready-to-connect with special dedicated game client for you which connects to the server and lets you login and play, also with range of tools configured and firewall. This is mostly the only matter when we enter your dedicated server (except for critical cases that requires individual attention)
2) We do not enter your PC on request to help you setup new spots, shops, exp or whatever.
3) We do not fix problems caused by your own mistakes, always make backup of what you do or change, if you fail to do this, it is your fault , not our support fault.
4) We do not re-explain self explained configuration files which has usualy atleast at size of A4 paper documentation of system explanation.
5) We do not apply updates to your server, if you have come to idea to start running a mu server, the server administrator should be capable of updating the server files himself, matter of fact whats so hard? it is just replacement of files and to keep the settings you can use some text comparision tools so you can simply update the file with new things without overwriting.
6) We DO NOT recommend buying the files if you have no freaking clue what it is and how does it work. Trust me we dont want your money and we dont want your problems, so do not blame us if you are having hard time to understand and learn.


Best regards and I hope you can find your dream developer who will be your slave and work full time only for you, just for 50 bucks a month.

[FeliXcat]

@drakelv - If you think that I am complaining you haven't read what I wrote.
I am absolutely aware of your and my responsibilities. Instead of taking advice from a customer in order to improve your services quality to attract more customers - you stand against me. It's not worth the time dealing with you.

Obviously you don't make difference between criticism and hate.

Since I migrated a TT S6 DB to IGCN S9 with 1 bug caused from the migration (the sockets) doesn't make me having hard time understanding how it works. The founder is insulting his customers - This can be seen only in MU Online

[IGCNWizzy]

This is you who have stand against us at the first stage by not coming to us to discuss your problems and who came out from our forums to complain for issues caused by own-invalid migration.

Such behavior is not very welcome. It tells us that the Customers knows best and does not require any sort of assistance. So if Customer knows best and does not want to listen to our advice we leave him alone with himself.

I tell you once again, since beginning of this topic you did not even send to us a single support ticket, you did not send a ticket to us about 90% of your above problems, even if part of them is not covered with support we always try to give suggestion of what should be done to get issue resolved.

Our support is best in the market for people who want to use it, seems you belong people who try to avoid it.

Since I migrated a TT S6 DB to IGCN S9 with 1 bug caused from the migration (the sockets) doesn't make me having hard time understanding how it works. The founder is insulting his customers - This can be seen only in MU Online

I spend here 12h daily responding dumb and advanced questions and I do not wish to get insulted by this sort of offense with no real basis.

I feel insulted by your entire topic which is one lie, all issues are result of invalid data after migration and this is your base to claim our files as source of the issue.

I told you already, tank a petrol to diesel car as see how far you can go. You ignore 100% of what we say here. This is best prove of why you still get range of problems.

[SirMaster]

@drakelv - If you think that I am complaining you haven't read what I wrote.
I am absolutely aware of your and my responsibilities. Instead of taking advice from a customer in order to improve your services quality to attract more customers - you stand against me. It's not worth the time dealing with you.

Obviously you don't make difference between criticism and hate.

Since I migrated a TT S6 DB to IGCN S9 with 1 bug caused from the migration (the sockets) doesn't make me having hard time understanding how it works. The founder is insulting his customers - This can be seen only in MU Online

What do you want me to say? I don't know IGCN, since i never use files from anyone, however, i have to say, what you said, and what you did is really silly, man, what do you expect? someone to be your slave? seriously, you should know and understand TT did their own database format, IGCN isn't TT, if you setup their server without migrate any database and the sockets works, means it was a database migration problem, so again, is IGCN related to TT? no... again, it is like blaming some company because of what did another company, doesn't make any sense, usually i don't comment in any topic, i just waste my time reading, and well, seeing what people does with their free time, however your topic made me want to answer.

[Ooo Yee]

Some people just want all served on silver plate, and expect every that he does will be successful, but it wont!
If you want successful with 1000+ online like top4 on xtremetop u must spend days, weeks and months, and it requires some deeper knowledge in mu and willpower to work on files.
Files are good and with some hard work you polish your server to shine like a diamond.

[undeadmage]

Hi there,

I've been reading this thread thoroughly and I couldn't help but notice..that what going on here is like a total IGCNitatorship. I personally don't have experience with IGCN and from what I've read .. I never ever WILL want to(Thank you Wizzy) .


He gave his feedback, so what? You as an "enterprise" must be prepared to receive negative feedback. Bad or good.

Xtremetop top 4? Throw some dough $ / € out there and it's all yours. It's no rocket science.

I understand if you're trying to defend your image..which concludes that you're very sensitive to criticism which makes you mistake hate for criticism. Those are 2 completely different things.
Patch up your wounds and move on. He only came to discuss his experience with others...not to fight or argue. Nothing's ever perfect, you have to accept it.

[Cyto]

Sometimes funny to read similar snotty texts from server administrator's. TS of this topic seems are beginner, because he unable configure prepared server files and combine properly database. All what TS posted here is only him problems and no one else.

Personally with IGCN tm. working since the beginning of 2012, with their files serious problems i don't have, lol... already forgot when i last time report a crash dump or other critical issues to their bugtracker. To be honest, IGCN service are growing up with every day and this makes me happy.

[IGCNWizzy]

I understand if you're trying to defend your image..which concludes that you're very sensitive to criticism which makes you mistake hate for criticism. Those are 2 completely different things.
Patch up your wounds and move on. He only came to discuss his experience with others...not to fight or argue. Nothing's ever perfect, you have to accept it.

Sensitive to criticism? I have feeling you did not the problem of this topic. He posted a feedback which is false. He shouldn't do it as he even did not try to contact us to resolve his problems or to get things explained (in most of the cases).

His invalid feedback is result of his fault in this case and I feel in position to prove it at early step. I will not allow to continue saying untruth about IGCN and I will fight any of such.

We are open for constructive criticism, but not for untruth.

[XShion]

yea guy from emerald had tt files with much players online, then he updated alone that db and full problems because bad db update all players out. tt have custom modifications, when i updated from tt to igcn i deleted all items and updated accounts and chars only, my db with custom items, custom sockets, custom all restore manually with tools only -_- because I did not know anyone who could do it perfectly. but if you have more than 100 online you can call to some coder and ask for help, 200usd for script and fine

6. Potions in shop cannot be added with 255 quantity. Once you buy and relog they are converted to a single potion. Still cannot find solution for this.

click to search on igcn forum, put "item" and search, 2nd post in the list say "item" click and wizzy have replied how to change potions from 3 to 255 or 100, etc.

[vasile]

I was left this conversation , but just to say something more .

I feel insulted by your entire topic which is one lie, all issues are result of invalid data after migration and this is your base to claim our files as source of the issue.

I told you the true things about your files as a old customer , some updates is crap , and your server doesn't want to work . Idk how is now , but I don't want to experience again this things with IGCN.(Only if there files will be stable 100% and updates will be properly done)

Let me explain clearly, what we DO -
1) we do support of many things, we answer many questions, dumb or smart doesnt matter, but we do answer them in the forums and everyday
2) we do support license changes frequently without waiting times longer than 12 hours in business days
3) we do investigate critical matters individualy.
4) we do fix bugs reported in bug tracker
5) we do everything to make sure the product we provide is stable

Let me explain clearly what we DON'T DO -
1) First time setup does not include full configuration of server, siege, arena, spots, shops etc. The one and only thing first time setup is intended for is to make the server ready-to-connect with special dedicated game client for you which connects to the server and lets you login and play, also with range of tools configured and firewall. This is mostly the only matter when we enter your dedicated server (except for critical cases that requires individual attention)
2) We do not enter your PC on request to help you setup new spots, shops, exp or whatever.
3) We do not fix problems caused by your own mistakes, always make backup of what you do or change, if you fail to do this, it is your fault , not our support fault.
4) We do not re-explain self explained configuration files which has usualy atleast at size of A4 paper documentation of system explanation.
5) We do not apply updates to your server, if you have come to idea to start running a mu server, the server administrator should be capable of updating the server files himself, matter of fact whats so hard? it is just replacement of files and to keep the settings you can use some text comparision tools so you can simply update the file with new things without overwriting.
6) We DO NOT recommend buying the files if you have no freaking clue what it is and how does it work. Trust me we dont want your money and we dont want your problems, so do not blame us if you are having hard time to understand and learn.

So funny , for those money they are not doing more than they should to do , I didn't know , thanks for new information.

so you understood that we will not help and you had to complain somewhere how bad our support is and found this place suitable to discuss your lack of knowledge how things in real world works.

By this , you are calling us 'stupid and dumbs' ? Do not forget that customer are paying money , not you . I'm sure than 50% of your customers do not have experience a lot with MuOnline (Including me) or they even don't know how to install server, so that's why they are ready to pay money for you guys to do it . Ofc they should to config server alone (SPOTS ,DROPS etc.) but you should to support them and to offer best and stable updates .

Sometimes funny to read similar snotty texts from server administrator's. TS of this topic seems are beginner, because he unable configure prepared server files and combine properly database. All what TS posted here is only him problems and no one else.

They are unable so that's why they go to huge amount of money , you think a person who know how to do will go for IGCN , and pay monthly ? No way , he will make from shity files ,gold ones , and he might earn more money than those who are with IGCN, believe me .

because I did not know anyone who could do it perfectly. but if you have more than 100 online you can call to some coder and ask for help, 200usd for script and fine

Why he should to pay extra money if he already payed to IGCN files and support.

Idk how IGCN think about customers , you might think that we are 'stupid peoples' who pay money for those files . You guys earn money sitting on bed , when some one who got you license and files work somewhere hard , building , seller etc. You might to understand that this customers doesn't got time to spend a lot of time for some things which are not work properly or not stable.

As I told before you are not carry much for customers because there are no an other team who are selling MUONLINE service or files .

[jacubb]

@vasile you are writing the same things over and over. You are blaming everyone for your failure. First think about it, what you have done. Why did you purchased files and created server if you didn't have any experiences with MU? You can not expect that you will succeed with zero knowledge of game play and with zero knowledge of server stuff. Wake up.

[Cyto]

They are unable so that's why they go to huge amount of money , you think a person who know how to do will go for IGCN , and pay monthly ? No way , he will make from shity files ,gold ones , and he might earn more money than those who are with IGCN, believe me.

You're wrong here.

[FanStar]

@vasile you are writing the same things over and over. You are blaming everyone for your failure. First think about it, what you have done. Why did you purchase play and with zero knowledge of server stuff. Wake up.

[IGCNWizzy]

@vasile, you are just... no more words for you

Why he should to pay extra money if he already payed to IGCN files and support.

We clearly wrote in our offer what is covered with our support scope. Only sick person may expect more than have agreed and paid for. As @drakelv said, apart of IGCN I earn $100 US$ per hour for my real-life job, and what you pay here is only 50 US$ a month. What we do we do for the joy, not for the money, but we won't do it free as well.

Go to shop, pay for two bottles of water and claim 10 bottles and free home delivery! You will be thrown with hard kick in the ass out of the shop if you would continue to make trouble inside it. I find no other trope to explain that to you.

So funny , for those money they are not doing more than they should to do , I didn't know , thanks for new information.

Read Terms of Service next time, all is clearly stated what we offer and within what scope. It is your problem if you did not read them

They are unable so that's why they go to huge amount of money , you think a person who know how to do will go for IGCN , and pay monthly ? No way , he will make from shity files ,gold ones , and he might earn more money than those who are with IGCN, believe me .

I am fine with it, go to use free files from RZ or any other forum. I can see how the free files are free of issues and shit - each topic has at least 50 pages - 50 replies per page, 80% is asking for help and bug fix. Why? because the MU Community is not helpful at all. If a guy who wish to help to the others would appear he does not give a fuck after week or two seeing hate of this Community.

Why he should to pay extra money if he already payed to IGCN files and support.

Yes! You must pay for everything which is not covered with support scope in case you are unable to do it alone! You pay only for what you paid for, nothing else! We do not work for you as company who manages your server, we provide general product and service - not individual server managed. I repeated that at least 15 times in this topic and you still ignore it. Go to find team who will work for you for 50 US$ a month. You won't find such company among entire internet in any Community!!!


Anybody reading this topic who can think himself can understand that terms of Service must be read before purchasing any sort of service, especially to find out if the scope of the service meets your needs. If you purchased it then likely it was fine to you - BUT suddenly after you failed you found out it was our fault, our software is the source of every evil in the world, it is a child of the hell - all child's hunger around the world is fault of our software.

What you write has no logic.. THINK before you say something - maybe that would help you to avoid next project's fail.


At the same time I would like to apologize for reading this topic every person who can THINK himself and who pilots any sort of project. We are very serious people, working hard every day - if we see bullshit like above we simply get a brain stroke.