[HEEEELP] I have a problem with my catalogue

[alejohk]

The problem is when someone have a Rank 11, 12, 13, 14, 15 and 16, They can't open the catalogue, it is like the catalogue doesn't load. look : https://imgur.com/a/2djxk
So I don't know what I would do.
I use Plus emu <Build 3.4.3.0>, PRODUCTION-201607262204-86871104.
Thanks for help.
Sorry for my English.

[MentaL]

[birthofcool]

Are you sure you have added the proper entries to add additional ranks to your hotel?

I don't know of any emulators that have ranks past 10 enabled by default so you need to be sure you have set the proper permissions and ranks.