Report Section

[Intelligence]

Well, I came up in this idea because I want to report a Moderator in Flyff section deleting all my posts. I looked in the forum if there's a report section but I didn't found any so I think it's good to suggest it, so people who want to report something or someone can go on it.

Account Support? Absolute useless. Nobody's replying at all. Mental replied twice and autoclosing the thread I am trying to ask for support so why did he put that section if he don't even respect the thread for the person asking for support.
I think it's good if the person post if the the problem or support he's/she's asking has solved. If not, let him reply and not closing the thread even the person want to reply.

[MentaL]

[El Jamie]

Hello, only moderators have the logs of reported posts, however if you wish to report a post, look in the corner and find something that looks like a triangle with an exclamation mark in, click it and enter your reason, then send it. The report button looks like the following..

thisisit.png

However, if you wish to report a moderator or put in a complaint about a moderator, then you will have to contact a member of staff, not a moderator, but a higher rank such as a Supervisor, Super moderator, Exclamatio or MentaL and they will deal with the situation personally.

[bobsobol]

Actually, anybody can see the list of reported items. If your threads are being reported by another user, that may explain the moderators actions.

As a first step, I would try talking to the mod who deleted your threads. TBH, I always PM someone if I delete one of their threads so they know why it was done, and what not to do in future.

But... as El Jamié says, if you feel in any way "victimised"; or just aren't getting anywhere negotiating with a particular moderator, speak to one of their superiors. They should be able to mediate.

As for MentaL closing threads in "Account Support", is your account locked? Is it hijacked? Hacked? No? It's probably not an appropriate place for such a thread then. Sadly, MentaL doesn't often have time to respond to people in person to explain that sort of thing. If you re-posted, you're lucky he didn't action it though. The rules state that if a thread is closed by a member of staff you should not try to re-start it in a fresh thread.

[El Jamie]

I didn't even realize everybody could see it. Good report system is good.

[JaydenC]

Actually, anybody can see the list of reported items. If your threads are being reported by another user, that may explain the moderators actions.

As a first step, I would try talking to the mod who deleted your threads. TBH, I always PM someone if I delete one of their threads so they know why it was done, and what not to do in future.

But... as El Jamié says, if you feel in any way "victimised"; or just aren't getting anywhere negotiating with a particular moderator, speak to one of their superiors. They should be able to mediate.

As for MentaL closing threads in "Account Support", is your account locked? Is it hijacked? Hacked? No? It's probably not an appropriate place for such a thread then. Sadly, MentaL doesn't often have time to respond to people in person to explain that sort of thing. If you re-posted, you're lucky he didn't action it though. The rules state that if a thread is closed by a member of staff you should not try to re-start it in a fresh thread.

Thats insane that everyone can see it, Weird. I personally would only make it for staff. As for the idea, I think that if you were to be making PUBLIC threads that the moderator themselves could see, and other "friends" it would probably bring out the worst in some staff. This could only get worse.

[bobsobol]

Thats insane that everyone can see it, Weird. I personally would only make it for staff.

I can't think how to say this without flagging up the fact that El Jamié wasn't paying attention in the staff lounge... (sorry m8) To be fair, I believe he was only just joining us at that time, and will have had a very large back-log of staff discussions to catch up on.

This was discussed when RZ first moved to vb4 and the reporting system changed. As I said there, I quite like it actually, because staff can see the report details who made the report and any staff action which has been taken in response. But anybody can see that someone has reported a post, thread or profile message. They don't know who or why, but it points out that a moderator will be looking into the matter in more detail.

This means they have enough information to know that they don't need to re-report the same thing, and can see (for example, if you are unsure if your post was suitable or not) that someone has found one of your posts offensive. Additionally, if a post / thread is on that list, been there for some time and had no action taken, you can safely assume that someone thought it wasn't appropriate, but the moderation team have decided not to take any action. (or that any action requires in-depth discussion, and is more likely to be taken against the user than the post content it's self)

As far as I'm concerned, that's fine.

As for the idea, I think that if you were to be making PUBLIC threads that the moderator themselves could see, and other "friends" it would probably bring out the worst in some staff. This could only get worse.

I certainly agree that this should not be public. But we have sections where threads are private to the user who posted them and any authorised member of staff only. I don't think I can see Account Support threads (for example) because that's not part of *my* job role.

In this particular instance, however, I personally think that the PM system already has the appropriate level of privacy applied. So I see no reason not to use that system.

[TimeBomb]

Hrm.
Just to add my two cents...
You can report specific posts already, and that functionality works fine.
If you have an issue with a staff member, PM them. If they don't respond to your liking, then PM a superior.
And http://forum.ragezone.com/misc.php?do=reported should not be public IMO.

[El Jamie]

Hrm.
Just to add my two cents...
You can report specific posts already, and that functionality works fine.
If you have an issue with a staff member, PM them. If they don't respond to your liking, then PM a superior.
And http://forum.ragezone.com/misc.php?do=reported should not be public IMO.

I don't believe this should be public either, I believe myself that it's something that should be kept with moderators, not users. However, I think that it's there so users can see whether the post has already been reported or whatever.

[Intelligence]

Well, I guess all mod in Flyff are pretty crap (no offensive) because they moderate the section really strict as shit that no user can cooperate in each thread. Everytime I visit the forum for the section, and post something. Then after a few mins, my posts got deleted. I just don't know what he's trying to show, etc.
Any high staff, can help for this kind of situation? I just don't know if mod in the section are working properly. They work epic as hell.

[bobsobol]

Yay! Another happy customer.

This wasn't my action and I was worried so I went and looked at infraction logs. There are several pages for this user. Several where issued by MentaL! If you're getting infractions from that high up, the problem isn't the staff. Keep looking, I'm sure you'll figure out where the problem is eventually. (possibly not here, but...)

If you're getting infractions from that high up, you can be sure the moderators supervisors aren't ignoring you or too busy to notice you complaining about moderator actions. I can assure you they will be looking into actions against your account very closely. ^_^

[El Jamie]

People only get infractions for a reason, that's why legit moderators are picked out of the crowd to make sure they actually no there stuff. If you've got a problem with a Staff member, contact a high member of staff, preferably a supervisor, super moderator, exclamatio or MentaL.

[Aaron]

Well, I came up in this idea because I want to report a Moderator in Flyff section deleting all my posts. I looked in the forum if there's a report section but I didn't found any so I think it's good to suggest it, so people who want to report something or someone can go on it.

If you're wanting to report a moderator for actions taken against you, should you feel they're unjustly, you may report them to a supervisor by simplying PMing one of us, or furthermore contacting a super moderator (the chain of action would be visor->smod->etc).

PMing the moderator could simply resolve the issue at hand, as while you may feel that the actions were not "fair", there are set rules for that section and the moderators know them well and moderate with accordance to those rules. So as said, please contact me with any further inquiries you have regarding these moderators and I will look into it.

Account Support? Absolute useless. Nobody's replying at all. Mental replied twice and autoclosing the thread I am trying to ask for support so why did he put that section if he don't even respect the thread for the person asking for support.
I think it's good if the person post if the the problem or support he's/she's asking has solved. If not, let him reply and not closing the thread even the person want to reply.

MentaL is a busy man, so with that said I would only use Account support for account support (locked out of your account, subscriptions issues, etc). Anything regarding abusive behavior should be escalated to senior staff immediately so the situation can be investigated and resolved. Typically, with MentaL, if a situation has been resolved, it will be closed. If he has any further inquiries for you regarding the subject made, he will reply, and you will hear from him. It's essential that if you're experiencing account difficulties that you include, and be very specific to the issues you're experiencing when creating your thread so the problem is resolved immediately.

Thats insane that everyone can see it, Weird. I personally would only make it for staff. As for the idea, I think that if you were to be making PUBLIC threads that the moderator themselves could see, and other "friends" it would probably bring out the worst in some staff. This could only get worse.

Everyone can see them, yes, however we are also PM'd reports of our specific sections. Therefore it's more than likely that the listed items on that page have already been dealt with. Personally I become quite lazy, and will sort out an issue sent to my PM box, and will not mark it as resolved under the "Reported Items" list. Which can be quite misleading, but if you notice an action is not resolved within 24 hours of it being reported, PM the section moderator and it will be a high-priority issue, then.

Well, I guess all mod in Flyff are pretty crap (no offensive) because they moderate the section really strict as shit that no user can cooperate in each thread. Everytime I visit the forum for the section, and post something. Then after a few mins, my posts got deleted. I just don't know what he's trying to show, etc.
Any high staff, can help for this kind of situation? I just don't know if mod in the section are working properly. They work epic as hell.

As previously explained, the section is moderated as-per the guidelines/rules posted in that section. I can say that we are working to re-vamp those forum rules, however, this doesn't include everything listed there, just several things (which I'm not at liberty to discuss, currently). Please PM me, and I will explain to you the situation, and my findings in due time, once I've heard from all parties.


EDIT: Just realized he was infraction-banned.

Regards,
Aaron

[JaydenC]

I think this user has a problem with the staff giving out infactions due to his actions. He is clearly banned due to stupid posts, and or annoying pointless spam.
I conclude - He mad.

[I Rule MU]

now you know what we think of you

[Improved]

Intelligence, you know very well that your actions aren't tolerated in the section and I have pointed it out multiple times. I'm sorry you feel that we're targeting you, but this is not the case. Your every infraction was given due to repeatedly violating the same rules despite being warned through a simple PM or warnings.
There is a limit on what we're going to tolerate and you by far passed that line. You don't see any other users having that attitude in the section as you go around with.