[Help] How to add a ticket.

[Diumelia]

Hi, I would like to know how to add (not edit an existing one) a ticket. Why do I want to add a ticket? Well, I got a private server for me and a couple of friends but there is no Arena Manager in flarine.()
Can somebody make a guide or post a website with a guide (I preffer English), please?
Thanks in advance! ;)

[MentaL]