ant expert help me with problem char already

[Marco Batalha]

hi guys first sry for i bad english.

I have problem with cant connect 2 acount first account i connect normal no any bug
2 account impossible connect erro account already say account online :(
i think not poblem with db i test with other db clean and problem again :(

what i make ? anyone know ? pls
https://prnt.sc/ipwbeq

[MentaL]