Some users can't connect to my hotel

Hey guys, I've been having this odd problem!

Now the problem is that some users can't connect to my hotel. Some users can, and then some users can't. Some users were able to connect, then all of a sudden it stopped working for them.

A clear example is my brother, he was able to connect to my hotel; and now he can't. It just redirects him to a client_error/disconnected page - and there are no real javascript console logs being logged.

I am using a proxy for the client IP, and cloudflare -> proxy -> server for the website & CMS/SWFs.

No errors are being logged on my end, so pretty much I'm not receiving the connection on my end. - It's something on the clients end.

First off, CMS and emulator you use are... ? This info as much as it seems, it's pointless without knowing what you use..

How ever, check your emulator errors files for last updates and check the actual emulator for packet errors.

UberCMS and Plus emulator, I don't think that's really necessary as I highly doubt it's a problem with the emulator and/or CMS.

And like I said, there are no errors, or connections for that case being logged/coming to my server. @FatalLulz

Get the user to clear there cache and restart ie, chrome or w.e they use. I had the same problem using Uber and Plus, that would generally fix it. How ever mine logged a packet error.

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Originally Posted by FatalLulz

Get the user to clear there cache and restart ie, chrome or w.e they use. I had the same problem using Uber and Plus, that would generally fix it. How ever mine logged a packet error.

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Since my brother was having the problem; aswell, I did some debugging. Cleared cache, disabled all plugins on Chrome, rebooted PC, etc.. Still wouldn't connect to his account, but when I log onto his account from my PC; or another computer, it works fine.

But since I have a few users reporting the issue to me, I need to know what's causing it. Possibly a connection issue, I don't know. But there's absolutely no connection being made with the emulator and client (for my brothers computer, and some other users) @FatalLulz

AdBlock is usually the cause, it blocks the request to the banner file.

Quote:

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Originally Posted by Quackster

AdBlock is usually the cause, it blocks the request to the banner file.

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That's what I thought aswell, but I disabled all the plugins in Google Chrome (for my brother, including ad-block) and still to no avail. So I'm quite lost to be honest as to what I should do.. @Quackster