Game Launch error

[CrispyPatty]

Hello all, I am trying to get back into Kal again and just recently downloaded to game. I contacted C/S support on their page but they were no help and was just hoping if someone here knew what my problem was. Every time I launch the game after it updates it will just show a blank white screen and then crash. I've tried a number of things to see if it will work but I am finally throwing in the white flag to see if someone else can give me ideas on what is going on and why the game will not launch. Thanks in advance.