Habbo Sweden offline for days Official

[asic]

Hello.
I thought this would be worth to discuss. Habbo Sweden (Habbo.se) have been offline for the past 48 hours (or more). According to their facebook-page, they are fixing the "technical issue" and that "No accounts have been lost".

Why would they even bring up that? That just scares users and why doesn't Sulake fix the issue?

It seems that the domain nameservers are down and Habbo Sweden's server IP is down to.

What do you think will happen?

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They changed their nameservers around one hour ago, the new ones doesn't seem to be working though.

 

[1ntel]

Why would they even bring up that? That just scares users and why doesn't Sulake fix the issue?

Well they've got to reassure there users, and they are fixing it that's why they are posting updates on the issue.

 

[asic]

Also what do you think will happen to their user online count? They have around 400 at max daily, and swedish users are about sensitive about downtime. Will they loose their users or get more because people are talking about it and visits the hotel to figure out the reason of the downtime?

Well they've got to reassure there users, and they are fixing it that's why they are posting updates on the issue.

Wouldn't a simple "We are looking in to the problem" be good? Instead of "User data and rooms aren't affected"? Isn't the users getting more scared of them reminding them of the worst case senario?

 

[MrSpooks]

tbh it could go ether way, they could ether lose users or increase users but as im sure you know,
every site has a mess up/downtime now and again!

Jim

 

[AluxH]

Also what do you think will happen to their user online count? They have around 400 at max daily, and swedish users are about sensitive about downtime. Will they loose their users or get more because people are talking about it and visits the hotel to figure out the reason of the downtime?

Do you have any evidence Swedish users are more "sensitive" about downtime...? What'll probably happen is over the next few days people will realise the hotel is back up, tell their friends and it'll be back to normal.

Wouldn't a simple "We are looking in to the problem" be good? Instead of "User data and rooms aren't affected"? Isn't the users getting more scared of them reminding them of the worst case senario?

There's probably whispers about the long downtime meaning data loss, they just wanted to assure people. No conspiracy.

 

[asic]

Do you have any evidence Swedish users are more "sensitive" about downtime...? What'll probably happen is over the next few days people will realise the hotel is back up, tell their friends and it'll be back to normal.

There's probably whispers about the long downtime meaning data loss, they just wanted to assure people. No conspiracy.

Yeah, they will start using retros and if a retro goes down an hour per day for like 3 days they've lost 50% of their users.

Swedish habbo don't listen to whispers etc. They have 1 staff member only, which is using google translate or some other translation service.

tbh it could go ether way, they could ether lose users or increase users but as im sure you know,
every site has a mess up/downtime now and again!

Jim

But Sulake, for days??

 

[The General]

I think something bad happened because:

- If there are technical issues then other hotels would've the same problems because of the revisions.
- They were already lacking users and staff members to run the hotel properly. I heard there was only a real small chance your support ticket gets solved.
- http://forum.ragezone.com/f282/habbo-sweden-going-sms-payments-910242/ This thread
- There are swedish retros with more users than Habbo.
- A server wont go offline for two days due to technical issues. I bet they're just closing it or maybe even merch?

These are things in my eyes that happened/might happen/might be a role in this story.

 

[The General]

But ehm:

A swedish retro (gthotel.org) has like twice as much users as the real Habbo.se

You dont really know because there is no online counter on the site of .se Looking at the navigator I estimate that there are currently 250-300 people online and gthotel has 700 so yeah you could be right

EDIT: Scrap that 250-300. Now there are only 107 people online in the rooms LOL. If I was Sulake/Elisa and I had the power I would shut down that hotel. I dont think they'll make a lot of money on it.

 

[TheOleg]

But ehm:

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You dont really know because there is no online counter on the site of .se Looking at the navigator I estimate that there are currently 250-300 people online and gthotel has 700 so yeah you could be right

EDIT: Scrap that 250-300. Now there are only 107 people online in the rooms LOL. If I was Sulake/Elisa and I had the power I would shut down that hotel. I dont think they'll make a lot of money on it.

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[Exonize]

Habbo in Norway have under 200 online, I'm sure Sulake must be planning something because they can't be making any money on these European hotels.

 

[Bloodraven]

Sulake must be getting pissed off if the average retro has more than some of their official hotels.

 

[asic]

Habbo.se back online, 50% of their userbase seems to be lost.
Good job Sulake.

 

[Wreckless]

Hello.
I thought this would be worth to discuss. Habbo Sweden (Habbo.se) have been offline for the past 48 hours (or more). According to their facebook-page, they are fixing the "technical issue" and that "No accounts have been lost".

Why would they even bring up that? That just scares users and why doesn't Sulake fix the issue?

It seems that the domain nameservers are down and Habbo Sweden's server IP is down to.

What do you think will happen?

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They changed their nameservers around one hour ago, the new ones doesn't seem to be working though.

I don't think that they would lie about losing any data because if they do, they'd probably lose more users because of users leaving, friends of those users leaving, and just leaving because of the fact that if they lose users once they'll probably lose them again.

They most likely got a backup of their databases, files, etc. prior to the nameservers going down and right after they went down for maintenance. I could be wrong though, only one way to find out.

 

[Sean]

Habbo.se back online, 50% of their userbase seems to be lost.
Good job Sulake.

You do realize that Habbo.se isn't a 24/7 hotel, right?

They are only up for 14 hours. So I'm sure their users don't mind an "extended maintenance" since they only get to play their hotel for 14 hours a day. They'd rather have a fixed hotel than a bugged up hotel, like retros.

 

[Bloodraven]

I had forgotten the hotels were not all 24/7.

 

[BeastFC]

Why did some accounts lost?

 

[asic]

You do realize that Habbo.se isn't a 24/7 hotel, right?

They are only up for 14 hours. So I'm sure their users don't mind an "extended maintenance" since they only get to play their hotel for 14 hours a day. They'd rather have a fixed hotel than a bugged up hotel, like retros.

Yes I do and I am pretty used to it since I played that hotel.
An extended maintenance? Habbo.se was down all monday because of maintenance, and on tuesday the whole shit went down. That's 3 days.

In Sweden, retros are more stable than actual Habbo. :dong:

 

[flx5]

It could even be some kind of a routing error...
Such a thing can take up to some days to get fixed.
Also another point is the DNS Cache.
The TTL now is only about 300 seconds, but I guess before it was higher.
Perhaps they even just changed the hosting centre, what shouldn't take that long if it's well planned but can happen.
But this would be quite unusual because Habbo has it's European Servers located in Berlin or somewhere in the UK; not sure about that, but .se seems to be located in Berlin.

Perhaps they want to leave Germany because of the actions of the Telekom

 

[Bui]

It could even be some kind of a routing error...
Such a thing can take up to some days to get fixed.
Also another point is the DNS Cache.
The TTL now is only about 300 seconds, but I guess before it was higher.
Perhaps they even just changed the hosting centre, what shouldn't take that long if it's well planned but can happen.
But this would be quite unusual because Habbo has it's European Servers located in Berlin or somewhere in the UK; not sure about that, but .se seems to be located in Berlin.

Perhaps they want to leave Germany because of the actions of the Telekom

I think they're probably switching some of their hotels' DNS to Cotendo:

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The popular hotels are already use Cotendo, but .se and a few others are with Ascio:

habbo.se.		262	IN	A	62.50.35.237
habbo.se.		262	IN	NS	ns1.ascio.net.
habbo.se.		262	IN	NS	ns2.ascio.net.
habbo.se.		262	IN	NS	ns3.ascio.net.
habbo.se.		262	IN	NS	ns4.ascio.net.
habbo.se.		262	IN	SOA	ns1.ascio.net. hostmaster.ascio.net. 2013050704 10000 1800 604800 300
habbo.se.		262	IN	MX	10 mail.habbogroup.com.
habbo.se.		262	IN	TXT	"v=spf1 mx mx:mail.habbogroup.com include:habbogroup.com ~all"

Doesn't make sense to be using multiple DNS providers...

 

[ηєwв]

They should probably merge the Scandinavian hotels to be honest, cut down on costs and boost user count.