[help]Account is allready connected

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Newbie Spellweaver
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Kids have a very serious problem with the server players are playing and derepente the deconectan become a log, and it jumps Account is allready connected so that they can then re-enter I have to restart the gameserver and that bothers me someone other users I can help with this problem
 
Ill translate it from spanglish to english xD:

i have a very serious problem with the server, the players are playing and suddendly they get disconnected. When they try to re-login the "Account is already connected" message appears :S, so i have to restart gameserver.
This really bothers me, so i wanna know if anyone can help me!

Bye
 
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