They went wrong at the merge, instead of merging the amount of users per hotel, like they thought, they lost maybe about 60% of the community between the 5 hotels. Then came the 'pedophile' shenanigans, which maybe lost a bit of players; but that lead to the mute... Which then they would've lost another huge chunk of their community, and by large I mean.. A LOT. At this time of writing this post, Habbo (.com) has 2112 players online, if we went back let's say 4 years from now, unmerged, the US (.com) Hotel would be at about 6K players, that's a loss of more than 70% of their player base, based on just the one hotel (.com). Instead of the 10K+ users they expected, they are now down to 2K, but we'll say 3K on a good night (here in Australia), and shrinking, rapidly. They need to stop removing features, and instead add them, or bring old features back. They need to offer users something worth coming on to Habbo for, pixels was where it was at; you would be able to buy furniture using a free currency, it wasn't worth anything, but it gave you something to do. Now all it is, is boring events, games, etc.. There's not much for new players to even do, it's just so boring. And not only that they recently banned gambling, this was a huge part of the Habbo player base, and economy. Cutting the biggest part from the game is not a good idea, at all. And I've seen people say because all the old Habbo players have grown up, it's not that, Habbo is a game, Sulake is a company, just like any other game out there, they expect new generations to be coming on and playing, but they're just not going in the right direction. They need to start being more connective with the community, take direct suggestions, they need to know what their users want in order to get somewhere. Else they're just going to keep on digging themselves a deeper and deeper hole. I've lost interest in Habbo now, it use to be fun. Now it's just the 'same old, same old' Habbo, nothing is interesting anymore. If they brought back features like Trax Player & Editor, Camera (I think they are? Not too sure), mini-games like BB & Wobble-squabble, they might have a fighting chance; because those gave you something to do, something worth coming on Habbo for. And their advertisement team need to start advertising Habbo better if they want to reach new customers/players.