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FeliXcat . Ok I have read the problem and I must add my 2 cent opinion here.
Basically what you created this topic for is to complain that you failed to properly migrate TT database to IGCN which caused alot of problems due to your inexpertise in this area. You failed to do it, and you think it is our fault that we refuse to do ~2000 USD job for free (or include it in the 500$ USD files package?) to Migrate your database, so you understood that we will not help and you had to complain somewhere how bad our support is and found this place suitable to discuss your lack of knowledge how things in real world works.
Let me explain clearly, what we DO -
1) we do support of many things, we answer many questions, dumb or smart doesnt matter, but we do answer them in the forums and everyday
2) we do support license changes frequently without waiting times longer than 12 hours in business days
3) we do investigate critical matters individualy.
4) we do fix bugs reported in bug tracker
5) we do everything to make sure the product we provide is stable
Let me explain clearly what we DON'T DO -
1) First time setup does not include full configuration of server, siege, arena, spots, shops etc. The one and only thing first time setup is intended for is to make the server ready-to-connect with special dedicated game client for you which connects to the server and lets you login and play, also with range of tools configured and firewall. This is mostly the only matter when we enter your dedicated server (except for critical cases that requires individual attention)
2) We do not enter your PC on request to help you setup new spots, shops, exp or whatever.
3) We do not fix problems caused by your own mistakes, always make backup of what you do or change, if you fail to do this, it is your fault , not our support fault.
4) We do not re-explain self explained configuration files which has usualy atleast at size of A4 paper documentation of system explanation.
5) We do not apply updates to your server, if you have come to idea to start running a mu server, the server administrator should be capable of updating the server files himself, matter of fact whats so hard? it is just replacement of files and to keep the settings you can use some text comparision tools so you can simply update the file with new things without overwriting.
6) We DO NOT recommend buying the files if you have no freaking clue what it is and how does it work. Trust me we dont want your money and we dont want your problems, so do not blame us if you are having hard time to understand and learn.
Best regards and I hope you can find your dream developer who will be your slave and work full time only for you, just for 50 bucks a month.